Reviews by andreac101

This review is for Hercules Instant Shelter, Coopers Plains QLD

verified email - 16 Jul 2021

AMAZING! From the start , dealing with Billy, to the finish!
Fantastic customer service and speed of delivery!
The quality of our gazebo, roof and walls are second to none!
As a market stall holder of many years this is without doubt the BEST gazebo I have ever had,! Even other market stall holders are in awe of our set up and the quality!
Thank you so much! Will definitely order from you again and recommend Hercules Instant Shelters to everyone!!

This review is for Old School Removals Pty Ltd, Melbourne VIC

verified email - 14 Apr 2018

Our move from Melbourne to Port Douglas proved to be the most stressful and worst experience that we could ever imagine!
Initially, they were quick to give us a quote, and we organised a removal date. The boys that were employed to remove our goods, were quick and efficient. Our goods were organised to be in Port Douglas approximately 2 months after this.
I had tried to contact them a few days prior to our proposed delivery to find out an ETA with no response. The day before our goods were supposed to arrive in Port Douglas we got a text saying ‘our goods had been involved in an accident in Wagga Wagga NSW 3 days prior, and our stuff was OK, but they would be passing our load onto Caloundra Removals, which would take a further 7-10 days and to contact Old School Removals the next day’, and they would confirm the ETA.
That day and all through the following month we made countless texts, calls, left voice messages and emails pleading for information, with NO response from Old School Removals.
After 1 month of NO response, and terrible stress, as to the fact they had $2,500 of our money (payment in full), and all our possessions from Melbourne, miraculously we got a response after 10 minutes after informing them by email that consumer affairs were now involved and that they were in breach of contract.
The only positive experience of our move was dealing with ‘Caloundra Removals and Storage’, they have branches in Sydney, Melbourne, Townsville and the Sunshine Coast. By chance we managed to get hold of them, they found out that our goods were still in Melbourne, and confirmed that they had been asked to move them to Port Douglas. They were extremely helpful, professional and kept us up to date with when our goods would be delivered.
We have since found out that Old School Removals are not a member of AFRA (Australian Furniture Removers Association). Caloundra removals are a member and are a professional organisation. We would not wish on anyone the poor experience, stress and anxiety that we suffered by choosing Old School Removals, Altona, Victoria.

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