When wanting to make an online purchase the cart option wasn't working, phoned the store and told it hasn't been working for a long time but they could process the invoice and payment but couldn't do a Paypal payment (my preferred option) because it can't be done manually??? Reluctantly I proceeded and the funds were charged to my credit card and I was told the item would be shipped that day (if it made the courier cutoff time) or the next day and they would send the tracking number. Didn't happen...emailed/messaged/phoned/etc got various lame excuses, contacted again and said I would be cancelling the credit card payment due to non-shipping of my order. Funnily enough, part was shipped that day but by now, 3 weeks had passed...it arrived on 22nd day. They had my payment for those 22 days with no complaints!

Part of the order 'still' has not arrived, and each week I send another email (they don't answer my phone calls since they got paid).

I would NOT recommend this business, I bought from them some years ago but that was a cheaper item and although it was slow to arrive, was nowhere near 22 days! Because they have been in business for a long time I thought they were to be trusted....wrong!!!

Their website is very confusing, pricing is all over the place and often changes on a daily basis, information on sewing machines is incorrect sometimes the photo is for another machine, not the one you are buying. This must be very confusing for new sewers who aren't familiar with each machine.

If they were to ship the missing item that was included in the deal, I would be happier...nobody wants to pay for something and not receive it, but my opinion of this business remains unchanged.

I only want what I paid for....nothing more and nothing less! Just beware of their antics when you want to buy a new sewing machine and don't way you weren't warned.

;-((

Approximate cost: $3200