Customer satisfaction was not a priority in my case. I bought a leather lounge and as soon as it was delivered I realised it was too big for the space. The classic white elephant in the room. Immediately I suggested to exchange it for a smaller one, even if for a lesser value. I also offered to pay for the new delivery to and from the store. I didn’t ask for a refund as I knew that by law I didn’t have any rights. I was simply counting on their understanding for my $ 3,320 mistake.
The main office replied with a laconic: ‘Sorry, no refund on floor stock, although this policy is applied to all their products. At this stage I cannot sell the lounge privately without losing quite a lot on the price paid and I am stuck with it.
Obviously, being the lounge new I cannot comment on the quality of the product , but I reserve the right to do so in the future.
At this stage I suggest to be aware of this particular store policy when other furniture stores are more flexible.