After a very frustrating experience with a well known vacuum cleaner retailer's service section who, after 3 weeks, incorrectly diagnosed my Electrolux Oxy3 Vacuum Cleaner's fault, I was very fortunate to come across Kerry and Alex at VacuumSpot. By listening to my description of the difficulty Alex was able to forward his instructive YouTube videos to me so I could begin to correctly diagnose the fault myself. VacuumSpot's support saved me from purchasing an unnecessary, expensive new part that the other firm said I needed. It would not have remedied the fault. I now know what I need to order which is half the cost of the original incorrect diagnosis. And of course, this part I will be ordering from VacuumSpot because I trust them.

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