I signed up with iiNet for my home internet. I thought the pricing was decent and there was an offer of one month free. When things seem too good to be true, they probably are, and that adage applies well here.

There was a guarantee once my order was processed, that my modem would be sent within 2-5 business days. It has now been almost 3 weeks and not a single update provided. I’ve called iiNet three times and each time the customer service representative has straight up lied to me and said the issue would be resolved in a few days. Finally the rep I spoke to today admitted they are having some sort of system failure on their end and there is not time frame for the delivery of my modem.

The poor customer service reps are offshore and just reading from whatever script they have. No power to help at all.

I haven’t had internet for three weeks, and I work from home!! Whatever you do, DO NOT USE iiNET. They are essentially scam artists who will take your money and never send the products you paid for.