Staff member held my pet behind a locked glass door, showing him and taking him away twice saying she had forgotten something, traumatising and starting to do this a third time, refusing to give him to me though I had paid her more than the invoice. Finally, when I had him she ordered me to take my pet out of my arms. She said feeding my pet high-quality food meant he is 'fussy'.
The actual vet I saw is knowledgeable and honest, said nothing was wrong with my pet, she is good - and merits a better place. Reception staff had said I must come in 'if I care about' my pet. Unfortunately this practice is threatening and unsafe, not one that treats pets and owners with care and respect.
I went to FGVH looking for a reliable vet, and extremely disappointing that the staff member was abusive.

BEWARE: Inexperienced vets, misdiagnosis, mistreatment, demanding expensive fees upfront, will kill your pet if ongoing further money is not paid - extremely hard to get your pet returned not further hurt.

We took in our cat at midnight, who looked very misshapen and was falling.
The young vet on duty diagnosed him as probably constipated and recommended a drip and observation that night. This cost $790 but we wanted him well. They shaved his two front legs, instead of the one leg needed for the drip. He spent a terribly uncomfortable night housed with only dogs, no other cats, and the next day they demanded more upfront money, would not give a receipt after we paid, only the unreadable carbon backcopy, as they said they had to keep the original.

Even after paying, I had to threaten them to get my own cat out of there. The vet who carried him out to me just said 'I think he has a problem in his back legs.' We knew that and had paid almost $800 for nothing but further injury to both us and our cat.

At my own vet, x-rays were made, which showed his spine had actually been broken in two places. Our vet told us also that they must not have known how to find a vein to unnecessarily shave both front legs. At our own vet with genuine care he recovered.

At Pet Emergency in Dandenong Road my cat was misdiagnosed, mistreated (shaving extra leg, no comfort overnight) and illegally not even given a legible receipt.

We were lucky to get him out alive, in a place that only cares about money, (charging more than four times what our own vet charges) and does not even provide experienced or knowledgable vets.

Our own vet advises it is better to stabilize overnight and take to our own vet on opening hours.

My friend took his cat, having breathing problems to 1103 Dandenong Rd. They took his cat, demanded $1500 for tests and an operation they said they didn't know would work, and said to him he paid then or they would not give his cat back. He said he didn't have that much money then, it was the middle of the night. They then killed his cat because he could not immediately pay. He still has trouble telling me about it.

Approximate cost: $800