3.5 hours late and 3 x the quoted price

Booked a 1pm arrival on a Friday afternoon as we live on a clearway (which was advised). All of this was no problem with the booking agent. Until the day of arrival and I had to chase the chase where the removalists were, only to be told we were booked in a 'guide time' of 1pm - 5pm. This was not explained on booking. Once they eventually arrived at 4.30pm there was no parking anywhere nearby, we missed our booked move in slot at our new building (located one block away - which took them 35 minutes to drive to) and were charged an additional $250 'out of ours' fee by the building manager. They then took 4 hours to move 31 items of furniture from our 2 bedroom apartment (no boxes included in the move, we had already moved them). This number includes small items like bedside tables and 5 dining chairs. This came to a fantastic total of $800 when we were quoted $350. They also dragged our $3,000 mattress through a car park and shredded the cover and 2 sides of the mattress.

So a total move cost of $1,050 to move a few items across the street, and destroyed a $3,000 mattress.

Worst mistake I've ever made when moving house. I should have followed my instincts when I saw only positive reviews here - afterwards I found out they have been fined twice before for posting fake positive reviews. I felt sorry for the guys moving, who had obviously been booked on way too many jobs that day and didn't get to finish till 8.30pm on a Friday night. 0/100 - AVOID.

Also contacted the company twice before posting this review to give them a chance to compensate and explain - to no reply after waiting 2 weeks. But I can guarantee they will call you to book in within 1 minute of placing an online quote request.

Approximate cost: $800