Reviews by barbarab482

This review is for Frame Care Australia, Manunda QLD

14 Jul 2021

Why would I recommend this business ?
Because they are SIMPLY FANTASTIC !!!

My favourite sunglasses, bought in 2013, were disintegrating.

Last year the hinge of the right temple had broken off from the setting in the front frame. I had taken my broken sunglasses to an optometrist in WA who sent it to Frame Care Australia for repairs, without me knowing the name of the company at that time.
I was completely perplexed by the fact that it had been repaired - and looked as if new !
Happy customer !!!!

This year, having moved from WA to QLD myself, the same problem happened on the left side ( wear and tear ).
So, I contacted the optometrist in WA and got the name FRAME CARE AUSTRALIA.
When I looked at their website I liked the way they introduced each member of their team and I loved the idea that they came from all different backgrounds and had an amazing set of skills together.
I phoned them to find out how to get my favourite sunglasses to them. By Australian Post and two days later, when I wondered if they might have arrived. I got the phone call that they were fixed.

I AM SO HAPPY !!!
I CANNOT TELL YOU HOW GRATEFUL I AM TO THE TEAM OF FRAME CARE AUSTRALIA FOR SAVING MY FAVOURITE SUNGLASSES !!! TWICE !!!
SUPER SERVICE, EASY COMMUNICATION, SKILLS AND EXPERTISE TO DREAM OF !!!
THANKS A MILLION FOR YOUR HELP !!!
Barbara

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