wish I had of read all the other reviews before I signed up to change to NBN
I have wasted days of my life not to mention money and still cant get any sense out of these kids playing at the call centre in South Africa
The wrong address was linked to my account so my new modem was sent to Nerang rather than Brisbane also they had this address down for the NBN connection and they dont even have NBN there.
Tried to tell them they had the wrong address and sending the modem to wrong address every one assured my it would be fixed YES NOT the modem has now gone to the wrong address and I am told i cant now get mine yet as one has been sent ( to the wrong address ) I cant now seem to get a time to get NBN because it is now signed up to the Nerang address and maybe I will have to start with sales all over again .
this has reduced me to tears as I have other issues far more important going on in my life. I am now waiting for someone else who assures me they will take care of the issues STILL WAITING do not go with this company not worth the stress