The gentleman on the phone was extremely knowledgeable, helpful, patient and switched on. All in all the whole process over the phone was a lot easier than I expected it to be. The only problem I am having now is the follow through. They only found 3 accounts whereas I have found a few more. I have emailed multiple times regarding this but have received no reply as of yet. But seeing as this review is for the operator that I spoke to I will say that he was great. I hope that he is the one that gets back to me regarding the other accounts. ;)