After a period of re-structure, i was after a diagnostic and refreshing of our retail business, we searched for experts in this field and we opted for the best, Retail Doctor Group. Brian and his team immersed themselves into our business and very rapidly became an intrinsic part of our team. The work conducted was substantial on a number of fronts and the human factor quite unique, the skills required were a blend of empathy, being able to relate but also having control over the big picture. The delivery was impeccable and exactly what i was after. I have not worked prior with a more sophisticated, applied, diligent group of people who at heart have made our interests, their interests. Today, i consider Brian not only a pillar of my retail strategy going forward but also a mentor and confidant.