I found this salon to be very expensive and judging from my recent experience I do not agree with how they treat their customers. I recently paid Heading Out Hair and Beauty in Balwyn North $380 for a ¼ head foils, tint regrowth, trim and blow wave. I complained to the hairdresser 3 times during the application of the foils that my scalp was burning. When I got home I discovered open weeping wounds on my scalp in the ¼ head area where the foils were applied. I called the salon and spoke to the owner who asked me to come into the Heading Out branch in Fitzroy the next day to be assessed. I did so and was told by the manager at Fitzroy branch that I had bleach burns and said the hairdresser at Balwyn should have rinsed the product off immediately when I first complained. She applied some scalp oil to the wounds and told me not to wash my hair for at least a week. Three days later I sent an email to the owner requesting a refund for the colour service. I didn't feel it was right to charge me so much for something that resulted in wounds to my scalp and horrible dirty hair for a week. I also consulted another qualified hairdresser who told me I should be able to get the cost of the colour refunded because the service was incorrectly carried out. Heading Out did not reply to my email for over a week, despite attempts to contact them again. When I eventually heard back from the manager at Fitzroy almost 2 weeks after the original service I was told they would not refund me and I had no proof the wounds were bleach burn, despite the fact that is exactly what I was told they were when I was "assessed" in the Fitzroy branch. Conveniently for them it was too late at that stage to have a doctor access my scalp because they had waited so long to reply to my email, a clever strategy it seems to me. I will never go back to any Heading Out salon.

Approximate cost: $380