There are some professional and nice people at this dealership and there was a couple of extremely unprofessional staff. We have bought a few cars over the years and this experience was absolutely terrible. We picked up a $50k plus brand new car with 100km range of fuel in the tank,and over 100km on the clock indicated by an extremely high economy meter on the dash (has been thrashed) no nice gifts or anything, not even a cargo mat which was negotiated upon purchase. The handover was absolutely disgusting and the sales lady was simply extremely rude. We placed a complaint against this dealership and to let Kia Australia know of their representation from this platinum rated yard. Kia called back to confirm issues and will follow up. We haven't heard anything since, not even a call or email from the dealership. WE WILL NOT BE TAKING OUR NICE KIA TO THEM FOR ANY AFTER WORK / SERVICES.
My advice is be very wary of this yard. Some staff are excellent and highly recommend while others, just walk away and ask for other staff to help. Do not expect any effective after sales support. We wont be recommending this yard to our friends and wont be buying any future cars from them.