All round nightmare to deal with. Customer service is horrendous. We are still waiting to hear back to confirm an account closure 3 months ago. We had cancelled our account at the time and were informed there would be no cancellation fee as this was cancelled within the 21 day cooling off period and before anything was able to go ahead. Yet our account has been up and running since then unbeknownst to us and we are now being charged - All emails to support have been ignored and no one can help me over the phone thanks to language barriers - last phone call took 30 MINUTES to confirm the spelling of my name - and it still got us nowhere
Highly recommend NOT choosing iinet. Experience has been horrible