I’m terminally ill and have had the need to contact Dorothy twice in the last few months. In early May I presented to A&E in Adelaide, dreadfully sick and in shocking pain. They refused to admit me believing, absurdly, that I was some attention seeker or time waster. I refused to leave and phoned Dorothy late at night in despair. They were persuaded to do a CT abdomen and found stage 4 bile-duct cancer. The second time was last week where I was the meat in the sandwich between two different arms of palliative care and found myself despairing of finding a solution for my care. Dorothy advocated on my behalf and was able to get through to people who could actually make the decisions. She was professional and prompt and had a solution for me that I’d been trying for weeks to achieve. She was so kind and strong and committed to solving my situation at a time when I have virtually no strength left, certainly not to be wasted arguing my case through complex layers of administrative procedure. I can’t speak highly enough of her nor thank her enough for her efforts on my behalf.