Reviews by chris-teresa

This review is for Carpet Selection Centre, Pooraka SA

verified email - 15 Apr 2016

WARNING!!! On 18 March 2016 Carpet Selection Centre damaged floor tiles to 3 doorways while laying my carpet and hammering in the edging and they refused to take responsibility for this. It took weeks of phone calls, emails , raising a claim with Consumer and Business Affairs and finally having my visa payment disputed before I was able to get them to accept responsibility. I had to engage a tiler, who charged $350 to replace most of the damaged tiles as luckily we had some spares and CSC did eventually pay the invoice for this. However, I suffered the inconvenience of further time off work for the tiler and the dust clean up thorough my home after the tiles were changed. Having to pay in full before the carpet was laid made the situation difficult for me in getting reasonable response or action from them, as there was no consequence to them. CSC was extremely difficult to reason with and was not worried at all about having a stressed and unhappy customer, and claimed they have a good reputation for being the cheapest around! Yes, they may have been the cheapest, but it cost me way more in the long run.

Approximate cost: $3600

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