Massive thumbs down to Flight Centre Mt. Barker!!!!
Booked a trip to Darwin for my daughters 30th Birthday, which was a surprise! Her younger sister lives there and all the family pitched in to give her a week with her sister in July to coincide with her younger sisters birthday. When I made the booking I made it very clear that this was a surprise so there was to be no contact with my daughter, and if needed all contact was to come through me!
Well........ last week my daughter received an email from the agent that I spoke to about a 10 minute change in her flight time!!!! Surprise ruined. Phoned the agency that I booked with and expressed my anger and disappointment and was assured it would be looked into and I would be contacted later that afternoon! 7 hours later I decided to call again and was told the same and fobbed off! That was over a week ago and still no Phone Call! Decided to contact the complaints department and was told it would be investigated and I would be contacted within 3 days. Day 4 now and nothing.
Everyone who was involved with this surprise are furious! I personally will never use flight centre again despite having used them frequently in the past. Thanks for nothing! Clearly you don’t give a damn about your customer service!