Worst experience ever, I spent over 6 hours on the phone for a water damaged TV that WILL cost Vero $399. The phone system is terrible, no option for them to call you back you just have to wait and listen to the worst music in the universe. on several occasions I was told I may wait up to 20 mins and at around 1hr I gave up. In one instance I ended up getting transferred to another insurance company, after 1hr of waiting and they tried to get through for me and their office was closed according to the message(it was the middle of the day on the weekend - they say they are open on the weekends).

eventually I got through to Vero, I sent all my photos and details and 16 days later they call back and leave a message to call them.......here we go again.......noooooo.
this time i only had to wait 30mins for someone to answer and tell me they need a professional to have a look at the giant water marks running through the TV and see if the damage was really from water(from a storm).

Maybe they need the storm professional as well as the TV professional to have a meeting and discuss the outcome. IT IS VISABLE IN THE PHOTOS - PLEASE HAVE MY RUINED TV VERO......PLEASE.
Vero will spend a lot more money and time than necessary to do what I have been paying them to do.

I wonder how long I will have to wait.