If you want a certificate with little knowledge then go here. If you want to learn please look for another RTO.

You will find that the trainers are substandard, and knowledge is based on what they know. They will answer the questions in the book for you (because the way they are written).

Work books are based around one industry - a call centre! most of the lessons will be based around useless babble that you will make you wonder why did I waste my money.