Absolutely very very poor customer service - I have lodged a complaint against Black & White cabs to TMR and Taxi Council today.
We booked a cab at 10am this morning to pick us up at the Regatta Hotel Sylvan Rd Toowong at 1pm. Black & White cabs accepted our booking at 10.05am confirming the booking via txt message.
We waited at the assigned pick up point for an hour and made 8 phone calls to Black & White cab about the booking and eta for pick up.
We got mixed messages from the operator "we are experiencing delays in your area and are still searching for a car" on another response we were asked where we were as the taxi could not find us at the pick up point. 2 Black & White cabs entered Sylvan Road but when flagged down and questioned said they had booking and coouldn't help us.
On the last call the Black & White cabs operator said we are experiencing delays in your area and are still searching for a car - I said they had 4 hours to source a cab and we are still waiting - he responded it was not his responsibility and basically dismissed me.
We also rang 13Cabs and waited 2 hours - they cancelled the booking on us after an hour and we rebooked but still no cab.
We have paid a premium subscription to get to a game at the GABBA today and now find we are still standing on the corner.