Reviews by dbd553

This review is for Log Cabin, Penrith NSW

verified email - 21 Dec 2023

Bad customer service! not worth any star

NOT EVEN WORTH A STAR AT ALL!

We went to this restaurant Thursday afternoon but before that we called and asked for booking, but the person said no need to make booking and walk in is welcome.
Turns out walk ins aren’t welcome at all !!!!!!!I know it’s busy but someone could’ve even point us on some direction on where to sit! Or even when we found a sitting someone could’ve even CLEAN THE TABLE !!! We waited for like 15mins and asked for someone to clean and nothing no one was even minding us!! We just left!!!

My husband asked for help to clean the table and the supervisor even said “I can’t leave the area the hot food is the priority”. Like wow!! Totally unacceptable so what about the paying customer? Really? Is this how you treat customer? I know it’s busy and all but don’t be so rude!!!!

Bad customer service and unwelcoming!!

Not recommendable! Customer service is the most important of all food business!

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