i took my car in with a damaged guard as an insurance claim. They did all the dealings with the insurance company apart from the initial claim form. I thought this was good until the go ahead had been given to them and I was told that it they would need the car for eight days. Eight days to repair one guard. When I picked it up I found a less than impressive job but decided not to take it back because I didn't want to wait another eight days. Also to pay my excess I could not use a card be it credit or eftpos.