I ordered strong packing boxes for moving from Boxes Direct online, which was very easy and straightforward, and good value as well, better than I could get locally.

However an inferior, cheaper quality of the 2 sizes of boxes I ordered was actually delivered, although I did not realise this until the deliverer had left, and from the delivery docket I realised the boxes had been delivered by a subsidiary.

Therefore I sent an email to Boxes Direct and also a copy to the subsidiary explaining the mistake and asking that it be corrected.

Well, the response was immediate from Boxes Direct, with the promise of a full replacement being assured ASAP as well as the offer for me to keep the original boxes as well.

The correct boxes did arrive 36 hours later.

I got the feeling that Boxes Direct will have had words with the subsidiary.

I was delighted with the friendly and immediate response. Mistakes happen, and working with subsidiaries can be tricky. Boxes Direct is obviously trying to give an excellent service, so I really do recommend them.