I visited the Camberwell store on Thursday to enquire about a homewares item I’d seen online. The first shop assistant came off as officious and flat out rude, however, her co worker stepped in and politely suggested I try other stores once she checked online for where the product in question might be found. I went home and rang the Armadale store and spoke to Mandy who was fantastic and determined to hunt down what I was looking for. In short, Mandy organised an inter store transfer (to save me driving to Mornington). Her interaction with me was professional yet very warm and friendly. She was brilliant! Thanks Mandy. Others could learn from her.