tried reviewing on google reviews, After 6 days my review gets deleted with no formal response. Very odd indeed. let me repeat myself so others can get a transparent view which is unbiased. this occurred at the sydney cbd

Its not so much the staff but the system. Been a member for over a decade. Spend close to $1600 per annum and close to $20k over the past decade on premiums only to have a lackadaisical ten minute express check up and clean this morning which lacked professionalism.

Booked an appointment with the hygienist almost a month in advance. Got a call this morning en route to say the hygienist has called in sick and they’d be able to accommodate me with another dentist which is fair.
It feels as if they’ve done half a job yet still charge a premium on my membership.

Just heard another customer attend this morning to say that they were fully booked – this customer had an emergency dental problem. They told him that they are unable to specify a wait time…

Not sure where customers funds are going to. There really has to be an inquiry info private health funds.

Approximate cost: $2000