Maybe Dr Hanson runs an hour late because he is thorough and cares.
I'd rather wait 4 hours if I had to to see a good surgeon, he deals with very complex cases.
I don't think running late is a problem, maybe running early would be more of a concern to me.
I found Dr Hanson thorough and very kind.
He showed concern , care and was respectful.
I really like his manner he is very easy to talk to.