I highly recommend Devine Leathercare. Nathan fit my job in at short notice. He arrived promptly and restored our King Jasper leather sofa so well that it now looks brand new again! I had honestly just expected Nathan to repair the worn areas in the seats but, instead, he washed and conditioned the whole sofa, before matching the restorative paint colour perfectly to the rest of the sofa. Highly recommended!

UPDATE: After a couple of weeks, and a lengthy exchange of e-mails, I today received notice from PayPal saying that the cost of the jumper will be refunded to my credit card. Thank you BeMe and PayPal.

I discovered BeMe during the current lockdown and thought that it would be handy to be able to purchase a bunch of disparate items from the same site (lambswool jumper, meat thermometer, cotton pillow cases — all nesting type items for use during these uncertain times).

When the jumper arrived, its wool was scratchier than any other lambswool I had ever felt. This is a problem, when the design of the jumper has a snug, roll down neck.

Meanwhile, the delivery package had included an adhesive backed return label that was surprisingly pre-printed with EziBuy’s address details — not the channel through which I purchased these items — as well as a returns slip. So I ticked the jumper box, on the returns slip, and went into the BeMe customer profile that I had created when I purchased the three items, downloaded a BeMe return label, and popped my return package back into the post.

BeMe customer service staff finally got back to answering my online question, although they still didn’t answer my query about where I could return the jumper: EziBuy, BeMe, Sara, etc. Instead, they belatedly said that I wouldn’t be allowed to return the jumper because it came from a third party — even though it was shipped, with the pillowcases, directly from BeMe’s warehouse.

According to Australia Post Tracking, BeMe has now taken back possession of the jumper, so I am without the jumper and, at the same time, being denied a refund for a product that was not fit for purpose.

Beware of this labyrinth of companies, brands and return policies. There are better retailers out there, with more honest and straightforward returns policies. I am now $90 out of pocket and will not be doing business with BeMe again.

Approximate cost: $122