Do NOT book through Gold Coast Luxury Resorts. Like many others, we could not travel due to the COVID-19 and where many other tourism operators were allowing people to move their booking dates, these guys would not. They were rigid and rude.
We were fair and didn't want to disadvantage their business or the owner of the apartment we booked. We said for them to keep our money and simply put our booking on hold and into credit and we'd come as soon as possible. They refused and worded their "offer" as being generous claiming they were going above their obligations.
We lost around $1500 and to get a 20% refund we had to reply within 24hrs otherwise they withdrew the offer.
We are desperately sad that when the rest of the tourism industry is trying to do they right thing, these guys play hard ball despite the unprecedented cirmstances. They will lose more in future bookings by being so poor with their customer service. Shame GCLR.