I bought two items for $29 each, 40x40x40cm and light.

There was no freight calculation options anywhere, well there was but it showed as $0, until the invoice came.

Wow. $360 for Syd to Mel. Clearly making money on freight!

After 6 attempts to cancel the purchase with support, my only option was to pay 10% ($42) or my account would be suspended. Zero acknowledgement from anyone in support.

So, after years of a happy relationship with Grays Online, they are now happy to not have me as a customer.
Crazy business ethics!