I cannot describe how much Alicia Dunn from Disability Health Support helped my client. I’m a support coordinator and I recommend this service 100%.

Healthcare is not a level playing field. I know that excellent care IS possible but right now, my mother is not getting it and my concerns are being ignored. I cannot get her hospital doctor to call me, I cannot call him, the nurses feed me platitudes and misinformation and erect barriers between me and the doctors and my mother's health is getting worse. I need some information, I need communication, I need respect and I need the power games to stop. When I raised my concerns with the ward NUM, I was told that my mother was getting first class care and that I should show some trust in Dr X who "is one of the best". I engaged Dorothy Kamaker from PAA and things improved within hours. Probably because the hospital realised I was capable of finding support and that their care and behaviour were being monitored. 24 hours since making that call, we have had a) a care & meds review, b) an acknowledgement that I have been dismissed, c) a dietitian consultation and d) THREE PHONE CALLS from "concerned" doctors. Amazing result.

My wife and I became ill on a recent working trip to Australia. We were advised to contact Patient Advocates Australia as they provide a concierge medical service: akin to having an executive PA but for health. The head advocate, Dorothy Kamaker did an outstanding job. She overcame barriers, navigated us through the bureaucracy, found top notch specialists and generally made our experience stress free (almost ). Dorothy is an ICU RN and her up to date expertise impressed our medical team. Our costs were covered by our employer’s insurance and Dorothy liaised with our US based insurer and made sure every document and charge was document and dispatched. Patient Advocates Australia gets