My family and I went to the Tavern for my 50th Birthday. We arrived at the Tavern to find it was hot and muggy indoors. I went to the Poker machines room and it was air-conditioned. I asked the attendant if there was a problem with the Air Con in the restaurant and she rudely told me that it was not working but Manager was 'tweeking' with it. I asked if they could open some doors but she ignored me and walked away. As there were 10 of us in total, my family went to order their food separately. My husband ordered mine, our son and his first, then the others followed. When the food started arriving, the others were getting their food before us. My order was Chicken, as was another member of our party. When one arrived, it was given to the young man and I waited till my husband and son's arrived so I could eat with them. They took our order incorrectly, thinking that the Topper was WITH the Chicken order, it was not. My hubby just wanted a topper for a meal. They brought that and he ate it. Everyone had eaten their meals and my son (13) and I were still waiting. He ordered a Pizza. After an hour my daughter asked about our order. The waitress said that it comes as you ordered. We told her it was ordered first. She went away. She came back to say that all the orders were filled. My daughter pointed out that ours had not arrived. She went away then came back again to ask what was ordered. We told her Chicken Parm and Pizza. She went away again. Another waitress returned to say that the orders were filled but given to another table and they were going to make more. Everyone was finished, some had left the table and finally ours came. No apologies. After more than 2 hours in the restaurant, the air was still hot and muggy and most of the other customers had left. I am not happy with the service. If they even just lowered themselves to apologise I would have felt much better but I was ignored. I will never go there again and I am definitely telling everyone how bad it was.

Approximate cost: $26 +

My son and new daughter-in-law has their reception at this place. The food was lovely but the service was horrendous! We were to be served punch as we waited but when I asked the bar lady she rudely said "I have not been told this, are you sure". I said yes and and she huffed at me and went off to 'check'. The staff rushed us through our meal, even at one point giving us plates for our cake only to have them taken off us 2 mins later. They were told on many occassions what was needed but they still got it wrong. At then end of the night, they wanted to charge my son for wine he has paid for and then argued with him. My daughter-in-law was left in tears and their wedding day ended badly. I would NEVER refer this place to ANYONE.

Approximate cost: $3000

I was extremely upset by the agressive way the owners spoke to me. Husband and wife team. The husband lied to me and the wife and Store manager have been completely rude to me till this day, 3 years after the incident. My husband was ill, my phone disconnected and I was out of work. I got a telstra prepaid phone credit so I could ring out, as my phone bill was overdue and nearly disconneccted. The young girl that served me sold me the wrong credit and Telstra told me to take it to the newsagent and they will replace it with the correct one. The owners refused and became agressive with me. I went to the Telstra shop in the centre and they told me to go back to the agency because they should replace it. Not only did they NOT replace it but they called security who called the police. I was in tears. The male owner went to telstra under order of the policeman to sort this out. He came back saying that Telstra would replace it. I went to telstra and was told that they told him nothing of a sort. They did replace it for me and confronted the owners who in turn told me to NEVER come back to their store. 3 years later and I am still shunned. No one I have spoken to have a good word for the owners or the store service.

Approximate cost: $30