We purchased a Provincial Home Living library and ladder (3 bay) worth $5000+ via their online store on the 15 October and it hasn't arrived 16 days later despite their website stating that the item would be delivered to Brisbane in 5 days. I have contacted the warehouse three times, and been given three different days that the item would be picked up and delivered, yet it's still sitting at their warehouse. Each time I called, I was told - "sorry, I meant to call you" and then was given a reason (eg. there wasn't enough room on the truck, the truck was going to NSW not QLD, etc.). I think we've been pretty patient and accommodating, however it's starting to get annoying that our expensive order isn't being treated as a priority. While we're eagerly awaiting the arrival of our library, I guess the main point of my review is to not expect your online purchase to arrive by the time they state it will and to not expect any communication from them unless you call first.

Approximate cost: $5000