I am 68 years of age and decided to join a Private Health fund but had no idea where to begin. After submitting a request online to Choosewell I was contacted by a young man by the name of Max Molesworth from that Company yesterday. I explained my ignorance with regard to health insurance. He was the most patient, informative and understanding person I have dealt with in a very long time. He explained everything so clearly that at the conclusion of the conversation I fully understood the policy and why it was the one most suitable for me. If there were more people like Max in the workplace dealing with customers on the phone, especially the "not so young", it would make life so much simpler.