I was looking for a sump plug and new copper gaskets for my Nissan Patrol but could not find the correct part numbers as there are a couple of different sizes, but these guys were the only one's who replied and helped out with the correct information, also when i ordered and paid for them over the internet i noticed the sump plug had not gone through so i sent them an e-mail and asked them to add it if my order was still there and i would pay the extra, they not only added it but told me it was a late Christmas present and was free of charge i know it was only a minor cost but the thought was there. I live in country WA and have never had dealings with these guys before and i only wish i could get service like that where i live and definitely nothing is free.