Warning !
I took my building plans into the Solomons WA Osborne Park store in the belief they were able to correctly measure and identify exactly how many boxes of vinyl timber floor boards I would need for my 4x6 backyard shed and was sold 8 boxes at a cost of more than $1000.
Once the floor boards were laid I had one full box plus half of another box left over. I understood half a box of left overs but not an additional whole box of unused boards. The tradesman (who laid the floor) and I questioned the large volume of surplus boards and identified the measurements were most likely taken from the out side of the build which would justify the extra box and not the internal space. I contacted the store to try and organise a refund on the unused box of boards and was advised that they do not provide refunds. The store person also refused to allow me to explain the possible error in measuring and I was advised the store owner would ring me the following day which did not occur. After spending a week waiting for a return call and not receiving one, I decided to go to the store to try and resolve the issue but the Solomon’s salesperson became very defensive and argumentative refusing to look at the plans and acknowledge a mistake. However he did finally agree to take the box back but advised me I would loose approximately a third of the cost of the box in handling fees and would receive the refund the following week.
It took approx 3 weeks and additional phone calls/emails from me including one with Solomon’s state franchise manager before I received the refund (less$45 in handling fees)
I’m warning others of the arrogant way Solomons have deflected and handed their mistake and responsibility over this matter. I only wish someone would have warned me!