Pooni is very professional, calm and talks you through what procedure she is about to do. She is great with the us and the kids and puts them at ease if they are a bit nervous. She will give you options. Some of our children's baby teeth don't fall out naturally, but end up having to be removed by the dentist but she has never gone straight in and removed their teeth without the childs consent. Usually it is more the eat more carrots or apples to help wiggle the tooth out before we do have to end up going back for the visit. She is very gentle. I would highly recommend her.