My mum lives in an aged care home. The home has closed to visitors a number of times recently, and this situation is likely to continue for some time. My sister and I became concerned that our mum’s hearing had deteriorated to the extent that we could no longer communicate by phone or Zoom. Mum’s increasing dementia makes her anxious and needing reassurance from us.

I made an appointment with the Brindabella Hearing and Speech Centre at Deakin. I took mum in a wheelchair because she is unsteady on her feet and recently had a nasty fall. I was grateful that Rasha, the audiologist, was able to treat mum while still in the chair. I was greatly impressed by the skill, gentleness and patience with which Rasha went about her work. The result has been a wonderful improvement in mum’s hearing. My sister (who lives in Queensland) was able to talk to mum on the phone yesterday for the first time in a number of weeks. We are both very grateful, and express our sincere thanks for this excellent service.