[Redacted due to offensive language]
I took my sony Bravia Television in for repair under warranty as instructed by Bing Lee Gateshead. I was concerned when I walked in and the reception was covered in boxes and the receptionist spent ten minutes on the phone and when he got off decided to talk to the delivery guy that walked in after me for 5 more minuted before dealing with me. I called a week later to ask how it was progressing and received a few more questions about the issue. then a few days later I was told that they could not see any problem and as such they were going to charge me $99.00 when I reminded them that it was under warranty they said they had not found a fault and so I had to pay $99.00. They asked for more time to see if they could see the fault. After about a month and multiple calls where their technician was sick, etc. They are now refusing to return my TV unless I pay the $99.00. Do not deal with these [Redacted due to offensive language].

Approximate cost: $600