Reviews by jacqueline-w967

This review is for Always Fresh Carpet Cleaning Pty Ltd, Redfern NSW

verified email - 15 Apr 2016

I will not be recommending ever.
I was quoted $210 for my carpet cleaning. I asked would there be any extra charges? I was assured 'no'.
We moved all our furniture out of the rooms ourselves.
I was shocked on arrival that the man said "oh no we don't vacuum!" I was so annoyed. I spent 30 minutes vacuuming myself into a lather of sweat trying to vacuum first.
The guy was walking around with a bottle and wand spray and asked me did I want carpet santized? I said I wanted them 'cleaned'
He said because we had done so much work he would charge me $25 per room.
Which based on the furniture removal and vacuuming I did, that sounded reasonable.
He cleaned eight rooms in about 60 minutes. Very rushed no the attention I expectef. The way he waved his spray wand was ridiculous - merely for show I am sure.
When he sat down to write my invoice he wrote $210 + $200 for 8 rooms of 'sanitizing'. When I enquired about the $200 he said I had agreed to the extra $25 per room. Agreed??? I thought he was reducing my quote - not doubling it!
I refused to pay it. He called the office, but to be honest I think he was 'faking' the call.
I didn't pay the extra- I felt scammed.
My carpets were not done well. They are in good condition and should have come up very well after a clean, but they haven't. They look like they haven't been done at all.
Definately not "Fresh" looking.
Not a quality job, not value for money.
Not HAPPY at all.
I did not complain to the company because I was scared the man would come back. Let's face it - he knew my address.

Approximate cost: $210

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