I have ordered a few times from this company and got the items I ordered in a timely fashion.
Recently I had a faulty item, I lodged a fault with them, they gave me a replied paid address to send it back to, I did, and a new one was sent out to me within about a week... So all in all a well-handled problem, which is generally the test of an online store, many are good at selling you stuff but few are good at fixing problems.