We used our road service for the 1st ever , we were left stranded for 5 hours in the heat after being told that a tow truck had been despatched . After numerous calls they finally told us ( 4hours later) they couldn’t get a tow truck to tow our disabled car and caravan 50km to Port Macquarie . Yep 50km that’s all it was . Not once did they ring us back we had to keep ringing them . Some kind people came to our assistance . So imagine if we were in a remote area , such as the Nullarbor??? We are going back to NRMA ! Should never have left them . The Insurance side of it were great with our claim !