As promised they arrived exactly at 7.30 am and with this cold weather, I was asleep. Sai introduced himself and advised on the work to be done. The electrician got in about 30 mins later. Sai worked incredibly organized and very neat about the things he was doing and explained what he was doing and very friendly and conversed well with me. The job site was clean and tidy on completion and everything worked well with the new heat pump. Bye Bye to gas.