ATTENTION THE MANAGER,
TRADE CAR TRANSPORT. MELBOURNE.

Dear Sir,

Recently I engaged Trade Car Transport to carry a vehicle from Geelong to Bowral. This was a new experience for myself, having never transported a vehicle interstate.
To add to 'new experiences', I was also moving my disabled 90 year old Mother who suffers from a severe stroke and brain tumour to New South Wales, as well as packing up her farm property of 60 years ! It was an emotional time for all. The ageing vehicle you were transporting belonged to my recently deceased Father, and had great sentimental value to our Mum.
I needed the whole process of car transportation to go smoothly.. and it did.

I would like to take the time to compliment you on a most satisfactory service from the minute I requested a quote until the delivery of my vehicle off the transport carrier at Marulan.
I am aware of the bad press some of the transport companies suffer at the hands of the general public and media at times, and of the little acknowledgement recognised for 'a job well done' in the transport industry as one rarely reads of a good professional group that offer exemplary service - but TCT tick all of the right boxes', and more. Whilst moving cars might 'all be in a days work' for your company, clearly your expectations from your staff and the service you offer to your customers are paramount and run to the highest levels.

But, my main compliments go to your driver, Alan.
From the day of loading our vehicle, Alan who by the way initially rang and introduced himself as the driver of the carrier, impressed us as a true professional. He assured us he would keep in contact with us at regular intervals throughout the trip, and he did. I had explained I would have to engage a carer to look after my mother whilst I left the house to collect the car ( a cost of around $130.00 an hour) and that I would have to educate myself and my driver ( also a Victorian !) as to where the heck 'Marulan' was in the dark of night.. but he took our dilemma all in his stride, gave easy directions and assured us that he would do his best to run to time in order to keep our costs down etc. This additional courtesy from Alan may seem a little ho-hum to most but as the collection of the car was going to take around about 3 hours, I had to make sure the carer we engaged understood the time frame we would be away from the house.

All went to plan and our arrival at Marulan saw the vehicle unloaded and ready to go and the carrier getting ready to push on to Brisbane. Additionally, Alan took the time to phone us the following day to check all was well with the vehicle.
As a Director of Nursing for over 30 years, I understand the ethos of business, the value of good professional staff and just how far considerations and courtesy go when doing things for others. I would like to offer my thanks to both yourself and of course Alan in assisting us with our vehicle transfer and in making the transition of what seemed almost insurmountable at one stage (to me) possible with the minimum of fuss. My gratitude to you all, is immense.

I would be extremely delighted to recommend your company and service in any format should you ever require promotional assistance.

Regards,
Jenni Coburn