I originally began an enquiry with the owner Erin. I immediately felt comfortable and never felt rushed. All my questions were answered and I never felt rushed or that my questions were silly. I have seen Tegan several times since then and am loving the changes in my skin. Tegan is so knowledgeable and also easy to talk to, she gives the best facial massage and everything she has recommended has delivered exactly what she said it would. I am going out makeup-free for the first time in my adult life!