I called up Dr Wong's office today to enquire about her services and gap charges. It was so disappointing that the reception lady's phone manner was really bad! Her answers were only either Yes or No, without further explanations. On top of that, her tone was so impatient and so bad to the extent that I could not continue with the conversation. I had checked with 4 other OB receptions so far. NONE of them had such a bad manner. I believe Dr Wong is a great OB. It is a shame she has a disrespectful reception as her customers' first contact.