Going Through the same thing at the moment with this real estate! Apparently I have to replaced some carpet in on of the bedrooms, I ran the company they recommended to get a quote to which they would tell me any information and said they would only deal with the real estate, I then found out that Merlot had booked in the job to be done for a little under $500 and had planned on replacing the carpet with a whole other colour of carpet without consent or even a mention to me. Im thinking just trying to get the house re decorated with different carpet with 1 room free for the owner! I am so cranky! NEVER EVER will I recommend this realestate to everyone!!!! Oh and same thing here with the lawns......apparently they were too long after we mowed and it rained........ bloody bunch of idiots!!!