I have asked 2 companies for quotes, only Trade Car responded. They then followed up via email twice. I could not find my location on their website so I phoned them. The staff member was very friendly and we had it all sorted in a few minutes. A revised quote was provided which I accepted after which I was kept informed via email of when the car will be picked up. You have to send an email to track your vehicle, bit weird, but it works. I received emails of when it would arrive. I was phoned by the truck driver well in advance to arrange delivery. He arrived on time.