Use the website but do not book or pay any money. Book and pay with the airline or hotel directly to avoid stuff-ups with any changes that may crop up. Webjet has made an art of stuffing people around with incorrect reference numbers and misleading advertising. I lost AUD $1,000 because their website advertised total price without disclosing the additional costs that are charged (around $170 a day)... wow was that a shocker! On top of that they issued me an incorrect hotel reference number so that took days to resolve. Once bitten twice shy ... will NEVER deal with them again and have warned my circle of friends to avoid WEBJET (horribilus). Please be very careful when dealing with this company. Expect horrible service if you need to change anything!