The service was passable--tho some outages over the years, & very slow in the evenings.

The real problem in dealing with these guys is their greed. When the service was cut off for 3 weeks in 2016, it took a month of phone calls & emails to get a refund. They granted me $13.

When I cancelled my service on selling my home, with a spotless 7.5-year on-time payment record, they told me on the phone they'd cut it off that day--then proceeded to delay the cut-off into the next billing period. Allowing them to charge me an extra $90.

The attempts to get my $90 back have gone on for well over a month now - a dozen phone calls, and as many emails: it's obviously a iiNet policy to make a refund so difficult to obtain that the customer gives up.

I'll be switching brands in my new home.