Reviews by johno724

This review is for GraysOnline.com.au, Sydney NSW

verified email - 05 Feb 2024

Lack lustre customer service i have 5 order awaiting delivery

Lack Lustre Customer Service I have 5 order awaiting delivery
I have 5 order awaiting delivery, the first 2 puirchases are well over due Aust Post states delayed? Tried to communicate with Graysonline Customer Service they said they would ger back to me in 1-2 business days they didn't. Tried to contact Chris Corbin CEO of Graysonline, his email bounced back stating his in-tray was full? Either he is incompetent, or avoid customer contact owing to the shabby company he is CEO for.
I now get replies from Customer Services stating your file has been updated? I need answers not excuses. They are doing nothing to fix the problem, even though they debited the Money over a week ago?
I have been with Graysonline for over 20 years and have found their lack of support disgraceful

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